Service Desk

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This is the HCC MarCom service portal, where faculty and staff can submit marketing and communications requests, from social media and print pieces to ad campaigns and E-News. To make a request, start searching or select a request type from the left navigation below. \nDue to high volume, marketing requests must be submitted at least 10 business days ahead of time. Website requests that require minor changes or fixes will be completed in 24 to 48 hours. Larger web project requests will require 10 business days advance notice. \nNOTE: Updates on your requests will be sent via email notifications from jira@hccdistrict.atlassian.net. If you're not receiving email notifications, please check your Clutter, Junk Email or Spam folders in your email client such as Outlook. \nONE LAST THING: MarCom loves to help, but there are some websites and services where you'll need to contact someone else to resolve the issue: \n<ol> \n <li>Having trouble accessing your email? Please contact IT at <a href=\"mailto:customer.support@hccs.edu\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">customer.support@hccs.edu</a>.</li> \n <li>Seeing an issue with <a href=\"https://myeagle.hccs.edu/\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">MyEagle</a>, <a href=\"http://myhcc.hccs.edu/\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">MyHCC</a> or <a href=\"http://www.hccs.edu/peoplesoft\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">PeopleSoft</a>? Please contact IT at <a href=\"mailto:customer.support@hccs.edu\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">customer.support@hccs.edu</a> or call 713-718-8800.</li> \n <li>Problems with <a href=\"http://learning.hccs.edu/\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Learning Web</a>? Then <a href=\"https://learning.hccs.edu/contact\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">contact</a> the team or view <a href=\"https://learning.hccs.edu/support\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">support</a>.</li> \n</ol>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MCSR","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true},"reqCreate":{"id":8,"projectId":12401,"form":{"name":"Website Request","descriptionHtml":"Website requests that require minor changes or fixes will be completed in 24 to 48 hours. Due to high volume, larger web project requests will require 10 business days advance notice. 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