Service Desk

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This is the HCC MarCom service portal, where faculty and staff can submit marketing and communications requests, from social media and print pieces to ad campaigns and E-News. To make a request, start searching or select a request type from the left navigation below. \nDue to high volume, marketing requests must be submitted at least 10 business days ahead of time. Website requests that require minor changes or fixes will be completed in 24 to 48 hours. Larger web project requests will require 10 business days advance notice. \nNOTE: Updates on your requests will be sent via email notifications from jira@hccdistrict.atlassian.net. If you're not receiving email notifications, please check your Clutter, Junk Email or Spam folders in your email client such as Outlook. \nONE LAST THING: MarCom loves to help, but there are some websites and services where you'll need to contact someone else to resolve the issue: \n<ol> \n <li>Having trouble accessing your email? Please contact IT at <a href=\"mailto:customer.support@hccs.edu\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">customer.support@hccs.edu</a>.</li> \n <li>Seeing an issue with <a href=\"https://myeagle.hccs.edu/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">MyEagle</a>, <a href=\"http://myhcc.hccs.edu/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">MyHCC</a> or <a href=\"http://www.hccs.edu/peoplesoft\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">PeopleSoft</a>? Please contact IT at <a href=\"mailto:customer.support@hccs.edu\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">customer.support@hccs.edu</a> or call 713-718-8800.</li> \n <li>Problems with <a href=\"http://learning.hccs.edu/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Learning Web</a>? Then <a href=\"https://learning.hccs.edu/contact\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">contact</a> the team or view <a href=\"https://learning.hccs.edu/support\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">support</a>.</li> \n</ol>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"12","name":"Ad Campaign Request","descriptionHtml":"","callToAction":"Ad Campaign Request","introHtml":"Looking to advertise? Let's talk. Note: Approval by MarCom required.","icon":11712,"iconUrl":"https://hccdistrict.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11712","groups":[],"key":""},{"id":"11","name":"Vanity URL Request","descriptionHtml":"","callToAction":"Vanity URL Request","introHtml":"Need a short and friendly URL to promote your hccs.edu page? Request it here. Note: Approval by MarCom required.","icon":11720,"iconUrl":"https://hccdistrict.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11720","groups":[3],"key":""},{"id":"18","name":"Event Marketing Request","descriptionHtml":"<a href=\"https://hccdistrict.atlassian.net/servicedesk/customer/kb/view/90865683\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">More about community development, event management and logistics</a>","callToAction":"Event Marketing Request","introHtml":"Hosting an event at your campus or department? Then tap the logistics and and marketing expertise of our event management team.","icon":11929,"iconUrl":"https://hccdistrict.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11929","groups":[4],"key":""},{"id":"3","name":"Purchase under $100","descriptionHtml":"","callToAction":"Purchase under $100","introHtml":"Order something small, like a keyboard. If it's under $100, you don't need approval.","icon":11712,"iconUrl":"https://hccdistrict.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11712","groups":[],"key":""},{"id":"16","name":"HCCTV Request","descriptionHtml":"","callToAction":"HCCTV Request","introHtml":"Need HCCTV to cover your event or shoot a video for marketing purposes?","icon":11732,"iconUrl":"https://hccdistrict.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11732","groups":[7],"key":""},{"id":"7","name":"Purchase over $100","descriptionHtml":"","callToAction":"Purchase over $100","introHtml":"Order something big, like a new phone. Purchases over $100 require approval.","icon":11736,"iconUrl":"https://hccdistrict.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11736","groups":[],"key":""},{"id":"1","name":"MarCom Email Help","descriptionHtml":"","callToAction":"MarCom Email Help","introHtml":"Submit MarCom requests via support email, support@hccdistrict.atlassian.net","icon":11727,"iconUrl":"https://hccdistrict.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11727","groups":[],"key":""},{"id":"10","name":"Website Feedback","descriptionHtml":"","callToAction":"Website Feedback","introHtml":"Love the HCC website? Got ideas about how to improve it? Either way, we'd love to hear from you.","icon":11727,"iconUrl":"https://hccdistrict.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11727","groups":[3],"key":""},{"id":"30","name":"Web Tools Training Request","descriptionHtml":"","callToAction":"Web Tools Training Request","introHtml":"Need training with T4, our content management system, or other MarCom online tool? Then request it here.","icon":11732,"iconUrl":"https://hccdistrict.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11732","groups":[3],"key":""},{"id":"17","name":"Press Release and Writing Request","descriptionHtml":"<a href=\"https://hccdistrict.atlassian.net/servicedesk/customer/kb/view/89423873\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Hello, first time here? Then please read these instructions first.</a>","callToAction":"Press Release and Writing Request","introHtml":"Get the word out with a press release, article or any kind of written piece about HCC and its students, faculty and staff.","icon":11916,"iconUrl":"https://hccdistrict.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11916","groups":[12],"key":""},{"id":"6","name":"Photographer Request","descriptionHtml":"","callToAction":"Photographer Request","introHtml":"Need photo coverage of an HCC event ? Start the approval process here.","icon":11705,"iconUrl":"https://hccdistrict.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11705","groups":[7],"key":""},{"id":"5","name":"Web Tools Access Request","descriptionHtml":"","callToAction":"Web Tools Access Request","introHtml":"Do you or a new new hire need access to MarCom online tools such as TerminalFour? 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