Service Desk

{"xsrfToken":"BQVI-ZH0T-M5XZ-NFQX_04122ab34457e4ea95db1e1495beca8bcc2d9d39_lout","branding":{"id":"1","key":"webs","name":"Marketing & Communications Service Requests","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a4399c1c-4e7c-44bc-baff-7b7dc7582b95/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZGUxMTM0OS1iZDM0LTRkMTUtYmQ0Ni1iOWQ1ZGUzMzM0N2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE0Mzk5YzFjLTRlN2MtNDRiYy1iYWZmLTdiN2RjNzU4MmI5NSI6WyJyZWFkIl19LCJleHAiOjE1Mzc4Nzc2OTMsIm5iZiI6MTUzNzg3NzAzM30.g_gQ1lGWiQmaBpj7caTq3875UkQsYgznSNFNS-jeHfE&client=1de11349-bd34-4d15-bd46-b9d5de33347b&mode=fit","logoId":"a4399c1c-4e7c-44bc-baff-7b7dc7582b95","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","announcementHeader":null,"announcementMessage":null,"localeDisplayName":"English (United States)"},"en-UK":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","announcementHeader":null,"announcementMessage":null,"localeDisplayName":"English (UK)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"1","key":"webs","projectId":12401,"serviceDeskId":1,"name":"Marketing & Communications Service Requests","description":"Welcome! This is the HCC MarCom service portal, where faculty and staff can submit marketing and communications requests, from social media and print pieces to ad campaigns and E-News. To make a request, start searching or select a request type from the left navigation below. \nDue to high volume, marketing requests must be submitted at least 10 business days ahead of time. Website requests that require minor changes or fixes will be completed in 24 to 48 hours. Larger web project requests will require 10 business days advance notice. \nNOTE: Updates on your requests will be sent via email notifications from jira@hccdistrict.atlassian.net. If you're not receiving email notifications, please check your Clutter, Junk Email or Spam folders in your email client such as Outlook. \nONE LAST THING: MarCom loves to help, but there are some websites and services where you'll need to contact someone else to resolve the issue: \n<ol> \n <li>Having trouble accessing your email? Please contact IT at <a href=\"mailto:customer.support@hccs.edu\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">customer.support@hccs.edu</a>.</li> \n <li>Seeing an issue with <a href=\"https://myeagle.hccs.edu/\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">MyEagle</a>, <a href=\"http://myhcc.hccs.edu/\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">MyHCC</a> or <a href=\"http://www.hccs.edu/peoplesoft\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">PeopleSoft</a>? Please contact IT at <a href=\"mailto:customer.support@hccs.edu\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">customer.support@hccs.edu</a> or call 713-718-8800.</li> \n <li>Problems with <a href=\"http://learning.hccs.edu/\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Learning Web</a>? Then <a href=\"https://learning.hccs.edu/contact\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">contact</a> the team or view <a href=\"https://learning.hccs.edu/support\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">support</a>.</li> \n</ol>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MCSR","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true},"reqCreate":{"key":"eef2f77d-e50b-41a8-9e6d-a0b6919bba2e","id":8,"projectId":12401,"form":{"key":"eef2f77d-e50b-41a8-9e6d-a0b6919bba2e","name":"Website Request","descriptionHtml":"Website requests that require minor changes or fixes will be completed in 24 to 48 hours. Due to high volume, larger web project requests will require 10 business days advance notice. NOTE: Updates on your requests will be sent via email notifications from jira@hccdistrict.atlassian.net. If you're not receiving email notifications, please check your Clutter, Junk Email or Spam folders in your email client such as Outlook.","callToAction":"Website Request","intro":"Submit change requests and fixes for hccs.edu.","instructions":"Website requests that require minor changes or fixes will be completed in 24 to 48 hours. Due to high volume, larger web project requests will require 10 business days advance notice. NOTE: Updates on your requests will be sent via email notifications from jira@hccdistrict.atlassian.net. If you're not receiving email notifications, please check your Clutter, Junk Email or Spam folders in your email client such as Outlook.","icon":11904},"fields":[{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"What do you need?","description":"Give a brief description of your website change request.","descriptionHtml":"Give a brief description of your website change request.","required":true,"displayed":true},{"fieldType":"unsupported","fieldId":"assignee","fieldConfigId":"","label":"Assignee","description":"","descriptionHtml":"","required":true,"displayed":false},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Description","description":"Tell us in detail what you need fixed, change or promoted. Be sure to provide the URL of the page in question. If this is part of a larger marketing effort, give us the critical info and tell us: What does success look like?","descriptionHtml":"Tell us in detail what you need fixed, change or promoted. Be sure to provide the URL of the page in question. If this is part of a larger marketing effort, give us the critical info and tell us: What does success look like?","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_11900","fieldConfigId":"12501","label":"Page link ","description":"Provide a link to the page that needs changing or fixing. Example: http://www.hccs.edu","descriptionHtml":"Provide a link to the page that needs changing or fixing. Example: <a href=\"http://www.hccs.edu\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">http://www.hccs.edu</a>","required":true,"displayed":true},{"fieldType":"checkbox","fieldId":"customfield_12000","fieldConfigId":"12600","label":"Target Audience","description":"Who is the audience for this request? Select all that apply.","descriptionHtml":"Who is the audience for this request? Select all that apply.","required":true,"displayed":true,"values":[{"value":"10600","label":"Current Students","selected":false,"children":[]},{"value":"10601","label":"Prospective Students","selected":false,"children":[]},{"value":"10602","label":"Parents","selected":false,"children":[]},{"value":"10603","label":"Faculty","selected":false,"children":[]},{"value":"10604","label":"Staff","selected":false,"children":[]},{"value":"10606","label":"Community","selected":false,"children":[]},{"value":"10607","label":"Alumni","selected":false,"children":[]},{"value":"10608","label":"Business Community","selected":false,"children":[]},{"value":"10605","label":"Vendors","selected":false,"children":[]},{"value":"10609","label":"Other","selected":false,"children":[]}]},{"fieldType":"text","fieldId":"customfield_10408","fieldConfigId":"10509","label":"What's your email address?","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_12331","fieldConfigId":"13135","label":"Phone number?","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"What's your deadline?","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/8","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/8","calendarParams":{"firstDay":0,"date":"2018-09-25T07:04:53-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"89cb918a-a700-348d-b6b2-4315f1ba03ba","appLinkName":"System Confluence","appLinkUrl":"https://hccdistrict.atlassian.net/wiki","spaceKey":"WEBS","spaceName":"Website change requests","spaceUrl":"https://hccdistrict.atlassian.net/wiki/spaces/WEBS"},"labels":[],"projectKey":"MCSR","serviceDeskId":1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6Ld4_hgUAAAAANjrBz-GTX5-V_jL1Y9o9kpmmdPW"},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}