Service Desk

{"xsrfToken":"BQVI-ZH0T-M5XZ-NFQX_7119acdc1c7029bee4a89adf43931ad6ecb72e5a_lout","branding":{"id":"4","key":"hsl","name":"HCC Request for Information","portalBaseUrl":"/servicedesk/customer/portal/4"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a4399c1c-4e7c-44bc-baff-7b7dc7582b95/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZGUxMTM0OS1iZDM0LTRkMTUtYmQ0Ni1iOWQ1ZGUzMzM0N2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE0Mzk5YzFjLTRlN2MtNDRiYy1iYWZmLTdiN2RjNzU4MmI5NSI6WyJyZWFkIl19LCJleHAiOjE1OTY4MzY2MzIsIm5iZiI6MTU5NjgzNTk3Mn0.K5oUXif3o9eFH6_YdkfRkYjJMiVFG_E7WyG2XARnckc&client=1de11349-bd34-4d15-bd46-b9d5de33347b&mode=fit","logoId":"a4399c1c-4e7c-44bc-baff-7b7dc7582b95","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"4","key":"hsl","projectId":12403,"serviceDeskId":4,"name":"HCC Request for Information","description":"Welcome! You can raise a HCC Student Leads request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"29","name":"Lead - Short","descriptionHtml":"","callToAction":"Lead - Short","introHtml":"","icon":11732,"iconUrl":"https://hccdistrict.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11732","groups":[],"key":""},{"id":"31","name":"Health Sciences Request","descriptionHtml":"","callToAction":"Health Sciences Request","introHtml":"Find out more about Coleman's Health Sciences programs","icon":11914,"iconUrl":"https://hccdistrict.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11914","groups":[11],"key":""},{"id":"26","name":"Lead - Detailed ","descriptionHtml":"","callToAction":"Lead - Detailed ","introHtml":"","icon":11925,"iconUrl":"https://hccdistrict.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11925","groups":[],"key":""},{"id":"27","name":"HCC Information Request","descriptionHtml":"","callToAction":"HCC Information Request","introHtml":"Need help or more information about HCC? Complete this form and we'll reach out.","icon":11925,"iconUrl":"https://hccdistrict.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11925","groups":[11,10],"key":""},{"id":"35","name":"Request information","descriptionHtml":"","callToAction":"Request information","introHtml":"","icon":11732,"iconUrl":"https://hccdistrict.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11732","groups":[13],"key":""}],"reqGroups":[{"id":10,"name":"General"},{"id":11,"name":"By Area of Study"},{"id":13,"name":"Hobsons"}],"orderMapping":{"11":[31,27],"13":[35],"10":[27]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HSL","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (UK)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":27,"projectId":12403,"form":{"name":"HCC Information Request","descriptionHtml":"","callToAction":"HCC Information Request","intro":"Need help or more information about HCC? Complete this form and we'll reach out.","instructions":"","icon":11925,"iconUrl":"https://hccdistrict.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11925","key":""},"fields":[{"fieldType":"text","fieldId":"customfield_10102","fieldConfigId":"10202","label":"First Name","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10103","fieldConfigId":"10203","label":"Last Name","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"select","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":true,"displayed":false,"values":[{"value":"2","label":"Critical","selected":false,"children":[]},{"value":"3","label":"High","selected":false,"children":[]},{"value":"4","label":"Normal","selected":true,"children":[]},{"value":"5","label":"Low","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"What do you need?","description":"","descriptionHtml":"","required":true,"displayed":false},{"fieldType":"text","fieldId":"customfield_10408","fieldConfigId":"10509","label":"Email","description":"Email address for contacting you","descriptionHtml":"Email address for contacting you","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_12331","fieldConfigId":"13135","label":"Phone number","description":"Optional","descriptionHtml":"Optional","required":false,"displayed":true},{"fieldType":"multiselect","fieldId":"customfield_12333","fieldConfigId":"13138","label":"What do you want more infomation about?","description":"Select all that apply","descriptionHtml":"Select all that apply","required":true,"displayed":true,"values":[{"value":"10745","label":"How to Apply","selected":false,"children":[]},{"value":"10746","label":"How to Pay","selected":false,"children":[]},{"value":"10747","label":"International student services","selected":false,"children":[]},{"value":"10748","label":"General program information","selected":false,"children":[]},{"value":"10749","label":"Veterans student services","selected":false,"children":[]}]},{"fieldType":"cascadingselect","fieldId":"customfield_12337","fieldConfigId":"13142","label":"Area of Study + Program","description":"Choose an Area of Study and the related Program you're interested in","descriptionHtml":"Choose an Area of Study and the related Program you're interested in","required":true,"displayed":true,"values":[{"value":"10793","label":"Art & Design","selected":false,"children":[{"value":"10794","label":"Art","selected":false,"children":[]},{"value":"10795","label":"Audio Recording Technology/Video Production","selected":false,"children":[]},{"value":"10796","label":"Digital Communication","selected":false,"children":[]},{"value":"10797","label":"Digital Gaming & Simulation","selected":false,"children":[]},{"value":"10798","label":"Fashion Design","selected":false,"children":[]},{"value":"10799","label":"Fashion Merchandising","selected":false,"children":[]},{"value":"10800","label":"Filmmaking","selected":false,"children":[]},{"value":"10801","label":"Interior Design","selected":false,"children":[]},{"value":"10802","label":"Music Business","selected":false,"children":[]}]},{"value":"10803","label":"Business","selected":false,"children":[{"value":"10811","label":"Accounting","selected":false,"children":[]},{"value":"10812","label":"Business","selected":false,"children":[]},{"value":"10813","label":"Business Technology","selected":false,"children":[]},{"value":"10814","label":"Finance & Banking","selected":false,"children":[]},{"value":"10815","label":"International Business","selected":false,"children":[]},{"value":"10816","label":"Logistics and Global Supply Chain Management","selected":false,"children":[]},{"value":"10817","label":"Marketing & Marketing Management","selected":false,"children":[]},{"value":"10818","label":"Paralegal Technology","selected":false,"children":[]},{"value":"10819","label":"Real Estate","selected":false,"children":[]}]},{"value":"10804","label":"Construction Industry & Manufacturing","selected":false,"children":[{"value":"10820","label":"Construction Technology","selected":false,"children":[]},{"value":"10821","label":"Corrosion Technology","selected":false,"children":[]},{"value":"10822","label":"Heating, Air Conditioning & Refrigeration","selected":false,"children":[]},{"value":"10823","label":"Industrial Electricity","selected":false,"children":[]},{"value":"10824","label":"Machining Technology","selected":false,"children":[]},{"value":"10825","label":"Manufacturing Engineering Technology","selected":false,"children":[]},{"value":"10826","label":"Maritime Logistics","selected":false,"children":[]},{"value":"10827","label":"Welding Technology","selected":false,"children":[]}]},{"value":"10805","label":"Health Sciences","selected":false,"children":[{"value":"10828","label":"Dental Assisting","selected":false,"children":[]},{"value":"10829","label":"Dental Hygiene","selected":false,"children":[]},{"value":"10830","label":"Diagnostic Medical Sonography","selected":false,"children":[]},{"value":"10832","label":"Health Information Technology","selected":false,"children":[]},{"value":"10833","label":"Histologic Technician","selected":false,"children":[]},{"value":"10834","label":"Human Service Technology","selected":false,"children":[]},{"value":"10835","label":"Licensed Vocational Nursing (LVN)","selected":false,"children":[]},{"value":"10836","label":"Medical Assistant","selected":false,"children":[]},{"value":"10837","label":"Medical Laboratory Technician","selected":false,"children":[]},{"value":"10838","label":"Nuclear Medicine Technology","selected":false,"children":[]},{"value":"10839","label":"Nursing","selected":false,"children":[]},{"value":"10840","label":"Occupational Therapy Assistant","selected":false,"children":[]},{"value":"10841","label":"Pharmacy Technician","selected":false,"children":[]},{"value":"10842","label":"Physical Therapist Assistant","selected":false,"children":[]},{"value":"10843","label":"Radiography","selected":false,"children":[]},{"value":"10844","label":"Respiratory Therapist","selected":false,"children":[]},{"value":"10913","label":"Sterile Processing","selected":false,"children":[]},{"value":"10845","label":"Surgical Technology","selected":false,"children":[]}]},{"value":"10806","label":"Liberal Arts, Humanities & Education","selected":false,"children":[{"value":"10846","label":"Academic Curriculum","selected":false,"children":[]},{"value":"10847","label":"Art","selected":false,"children":[]},{"value":"10848","label":"Child Development","selected":false,"children":[]},{"value":"10849","label":"Communication","selected":false,"children":[]},{"value":"10850","label":"Dance","selected":false,"children":[]},{"value":"10851","label":"Drama","selected":false,"children":[]},{"value":"10852","label":"English","selected":false,"children":[]},{"value":"10853","label":"History","selected":false,"children":[]},{"value":"10854","label":"Humanities/Interdisciplinary Studies","selected":false,"children":[]},{"value":"10855","label":"Intensive English (ESL)","selected":false,"children":[]},{"value":"10856","label":"Interpreting/Sign Language","selected":false,"children":[]},{"value":"10857","label":"Music","selected":false,"children":[]},{"value":"10858","label":"Philosophy","selected":false,"children":[]},{"value":"10859","label":"Physical Education","selected":false,"children":[]},{"value":"10860","label":"Speech","selected":false,"children":[]},{"value":"10861","label":"Teacher Education","selected":false,"children":[]},{"value":"10862","label":"World Languages","selected":false,"children":[]}]},{"value":"10807","label":"Public Safety, Transportation & Consumer Services","selected":false,"children":[{"value":"10863","label":"Automotive Technology","selected":false,"children":[]},{"value":"10864","label":"Cosmetology","selected":false,"children":[]},{"value":"10865","label":"Criminal Justice","selected":false,"children":[]},{"value":"10866","label":"Culinary Arts","selected":false,"children":[]},{"value":"10867","label":"Emergency Medical Services","selected":false,"children":[]},{"value":"10868","label":"Fire Protection Services","selected":false,"children":[]},{"value":"10869","label":"Fire Science & Safety","selected":false,"children":[]},{"value":"10870","label":"Heavy Vehicle & Truck Repair","selected":false,"children":[]},{"value":"10871","label":"Hospitality Administration","selected":false,"children":[]}]},{"value":"10808","label":"Science, Technology, Engineering & Math","selected":false,"children":[{"value":"10872","label":"Academic Curriculum","selected":false,"children":[]},{"value":"10873","label":"Agricultural Sciences","selected":false,"children":[]},{"value":"10874","label":"Astronomy","selected":false,"children":[]},{"value":"10875","label":"Biology","selected":false,"children":[]},{"value":"10876","label":"Chemistry","selected":false,"children":[]},{"value":"10877","label":"Computer Programming","selected":false,"children":[]},{"value":"10878","label":"Computer Systems, Networking & Telecommunications","selected":false,"children":[]},{"value":"10879","label":"Cyber Center","selected":false,"children":[]},{"value":"10880","label":"Drafting & Design Engineering Technology","selected":false,"children":[]},{"value":"10881","label":"Electronics Engineering Technology","selected":false,"children":[]},{"value":"10882","label":"Engineering","selected":false,"children":[]},{"value":"10883","label":"Geographic Information Science","selected":false,"children":[]},{"value":"10884","label":"Geology","selected":false,"children":[]},{"value":"10885","label":"Horticulture","selected":false,"children":[]},{"value":"10886","label":"Instrumentation & Controls Engineering Technology","selected":false,"children":[]},{"value":"10887","label":"Mathematics","selected":false,"children":[]},{"value":"10888","label":"Petroleum Engineering Technology","selected":false,"children":[]},{"value":"10889","label":"Physics","selected":false,"children":[]},{"value":"10890","label":"Process Technology","selected":false,"children":[]}]},{"value":"10809","label":"Social & Behavioral Sciences","selected":false,"children":[{"value":"10897","label":"Academic Curriculum","selected":false,"children":[]},{"value":"10891","label":"Anthropology ","selected":false,"children":[]},{"value":"10892","label":"Economics ","selected":false,"children":[]},{"value":"10893","label":"Geography","selected":false,"children":[]},{"value":"10894","label":"Government","selected":false,"children":[]},{"value":"10895","label":"Psychology","selected":false,"children":[]},{"value":"10896","label":"Sociology","selected":false,"children":[]}]},{"value":"10810","label":"Continuing Education","selected":false,"children":[{"value":"10904","label":"Alternative Teacher Certification","selected":false,"children":[]},{"value":"10905","label":"Apprenticeship","selected":false,"children":[]},{"value":"10898","label":"Business","selected":false,"children":[]},{"value":"10900","label":"Construction","selected":false,"children":[]},{"value":"10901","label":"Health","selected":false,"children":[]},{"value":"10902","label":"Industrial Technology","selected":false,"children":[]},{"value":"10899","label":"Information Technology","selected":false,"children":[]},{"value":"10903","label":"Languages","selected":false,"children":[]},{"value":"10907","label":"Online CE","selected":false,"children":[]},{"value":"10906","label":"Public Safety","selected":false,"children":[]},{"value":"10908","label":"Transportation (Truck Driving)","selected":false,"children":[]}]}]},{"fieldType":"select","fieldId":"customfield_12334","fieldConfigId":"13139","label":"How did you hear about HCC?","description":"","descriptionHtml":"","required":true,"displayed":true,"values":[{"value":"10759","label":"Billboard","selected":false,"children":[]},{"value":"10764","label":"Email Message","selected":false,"children":[]},{"value":"10768","label":"High school Counselor","selected":false,"children":[]},{"value":"10753","label":"Mail Piece (postcard, letter, brochure)","selected":false,"children":[]},{"value":"10756","label":"Newspaper or Magazine Ad","selected":false,"children":[]},{"value":"10761","label":"Online Search","selected":false,"children":[]},{"value":"10766","label":"Open House (on campus)","selected":false,"children":[]},{"value":"10752","label":"Open house/tours","selected":false,"children":[]},{"value":"10765","label":"Phone Message","selected":false,"children":[]},{"value":"10757","label":"Radio","selected":false,"children":[]},{"value":"10767","label":"Recruitment Event (off campus)","selected":false,"children":[]},{"value":"10770","label":"Self-Initiated Inquiry","selected":false,"children":[]},{"value":"10751","label":"Social media","selected":false,"children":[]},{"value":"10754","label":"Streaming Music (Pandora, Radio, etc.","selected":false,"children":[]},{"value":"10758","label":"Television","selected":false,"children":[]},{"value":"10760","label":"Theater Advertisement","selected":false,"children":[]},{"value":"10755","label":"You Tube","selected":false,"children":[]},{"value":"10762","label":"Web Ad","selected":false,"children":[]},{"value":"10763","label":"Web Site Referral (HCC link from other web site)","selected":false,"children":[]},{"value":"10769","label":"Word of Mouth (friend, family, co-worker, etc.)","selected":false,"children":[]},{"value":"10771","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"customfield_10104","fieldConfigId":"10204","label":"Location","description":"","descriptionHtml":"","required":true,"displayed":true,"values":[{"value":"10102","label":"Central College","selected":false,"children":[]},{"value":"10101","label":"Coleman College","selected":false,"children":[]},{"value":"10100","label":"District","selected":false,"children":[]},{"value":"10106","label":"Northeast College","selected":false,"children":[]},{"value":"10103","label":"Northwest College","selected":false,"children":[]},{"value":"10105","label":"Southeast College","selected":false,"children":[]},{"value":"10104","label":"Southwest College","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Specific Questions or Comments:","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/27","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/27","calendarParams":{"firstDay":0,"date":"2020-08-07T16:33:52-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6Ld4_hgUAAAAANjrBz-GTX5-V_jL1Y9o9kpmmdPW","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZGUxMTM0OS1iZDM0LTRkMTUtYmQ0Ni1iOWQ1ZGUzMzM0N2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEyNDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE1OTY4MzcyMzIsIm5iZiI6MTU5NjgzNTk3Mn0.Q17GPgjuoP-a68sBlZLWUPltWPC7xNZJUm89NMBCQmE","targetCollection":"upload-project-12403","endpointUrl":"https://api.media.atlassian.com","clientId":"1de11349-bd34-4d15-bd46-b9d5de33347b","tokenDurationInMins":20},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}